The emergency department is located on the main level of the hospital and is open 24 hours a day. Please use the side entrance from 8 a.m. to 10 p.m. Proceed directly to the department and ring the bell for assessment. For emergency services after 10 p.m. please use the ambulance entrance.
If you need help immediately, call 911.
To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.
Clinics and Services
View the list of NSHA programs and services
Visitors are welcome throughout the day according to patient preference and care needs.
A $4 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital. Change and banking machines are located near the side entrance. If you require assistance when exiting the parking lot, press the intercom button to speak to an operator.
Weekly and monthly rates are available if needed. Contact the business office for more information.
WiFi and Internet Access
Free public WiFi.
We make every effort to make sure your stay with us is as comfortable as possible. Patients requiring semi-private or private rooms for medical reasons always have priority; however, private or semi-private rooms may be available on request.
Private room: $175 per day - Includes one bed and one washroom.
Semi-private room: $155 per day - Includes two beds separated by curtains and one washroom.
Ward room: Covered under your Nova Scotia Health Card (MSI) - Includes three or four beds (separated by curtains) and one washroom.
Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.
When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.
When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.
TV and Phone in Your Room
TV rental is available on most inpatient units. To order TV service (or transfer your service if you change rooms), please dial 1-866-223-3686 from your bedside telephone. Payment can be made by Visa or MasterCard.
The call centre is open from Monday to Friday: 9:30 a.m. to 9 p.m. and Saturdays from 2 p.m. to 6 p.m., except for statutory holidays.
Bedside phone service is available on most inpatient units. There is a connection fee for this service. You will also be charged a daily rate and will be billed for any long distance calls.
To request phone service, dial 499 from your bedside telephone between 8:30 a.m. and 4:45 p.m. A representative will arrange to have your service connected within 24 hours (except for holidays).
Cell phones and other wireless devices may be used in some areas of the hospital. Please look for signs before using your device. For the safety of patients, please turn off your cell phone when you are not in a cell phone-friendly area.
Dial for Dining is a patient meal order service which lets you order from a menu with a variety of healthy food choices.
- Step 1: You will get a menu with a variety of healthy food choices that match your dietary needs.
- Step 2: Choose from your menu and dial 444 from your bedside phone to place your order.
Microwave ovens, refrigerators, and ice machines are available on most nursing units for use by patients and visitors.
If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. A clinical dietitian may visit you to talk about your needs. If your family wishes to bring food from home, please talk about this with your nurse before eating. Please do not leave perishable items at your bedside. Refrigerators are available on your unit. Label food items with your name, room number, and date. Snacks are available upon request.
Cafeteria and Vending Machines
Hours of operation:
Monday to Friday: 7:30 a.m. to 1:30 p.m.
It is closed on weekends and holidays.
There are also vending machines located on the main floor.
Gift shop, level 1 by the main entrance.
Hours of operation:
Monday to Friday: 9:30 a.m. to 4 p.m.
Saturday: 1 p.m. to 4 p.m.
A bank machine and change machine are located near the side entrance (near the emergency department)
Spiritual Spaces and Quiet Rooms
A quiet room and patient lounge are available for families and friends to use when needed.
Queens General is an acute care community hospital with a medical and day surgery unit.